As organizations adopt AI tools to transform how employees work, internal communication plays a critical role in guiding this change. This case study explores how internal comms partnered with IT to roll out two AI-powered tools via the intranet—focusing not just on functionality, but on communication, training, and culture shift. The project highlights how clear messaging, user-focused onboarding, and continuous engagement can turn digital adoption into lasting behavior change. In this presentation, you will learn:

• How internal communication can support AI adoption and digital upskilling
• Communicating the value of AI tools in an accessible, engaging way
• Strategies for training and empowering employees to integrate AI into daily work
• Aligning digital change initiatives with broader cultural transformation
• Lessons learned from cross-functional collaboration between comms and tech teams