In this talk, a recent digital tool rollout will be explored, highlighting the challenges and strategies involved in transforming departmental processes. As a fast-growing disruptor, change can be difficult, but a well-planned communication strategy plays a key role in ensuring success. In this presentation, you will learn:

• How to communicate a major software rollout.
• What the building blocks of our strategy are.
• What the results are, and what major challenges we hadto overcome to make a rollout a success.