KBC is an integrated bank-insurer with focus on retail and private banking customers, SMEs and mid-caps. Our core markets are Belgium, Czech Republic, Slovakia, Hungary and Bulgaria. The Belgian IT department faced a challenge last year to onboard 150 new hires, half of them were young graduates. Since the financial crisis almost no one was hired, and no young graduates at all. During the COVID pandemic the onboarding organized by the HR department was restricted to a minimum.
In this presentation you will learn:
- How could we create a warm welcome experience, present them a lot of knowledge and “feed” them with the most important company culture aspects?
- How did we approach this? (spoiler alert: we used design thinking as a technique.)
- What did we learn after onboarding those 150 people and how will we proceed after summer with the next groups?
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