- Establishment and Extension of the 'Communication & Training' tower
- Creation of WW training and communication strategy and plans for transformation projects & programs
- Design and deployment of worldwide communication and training materials (stakeholder comms, intranet publishing, video tutorials, training decks, curricula)
- Management of a newsletter
- Responsibility for Sharepoint as central one-stop repository for worldwide stakeholders
- Process design and deployment
- Reporting against KPIs