We have recently launched our new intranet, built around the needs of the users, as well as editors. Under the motto “no owner – no content”, we have built a new governance model that ensures that the content we publish is up to date. With the help of content health dashboards we are able to see and update pages in real time. All of this guarantees that our data is clean, and employees have access to the latest info. This solid foundation made it quite easy to introduce AI in our intranet.

In this presentation you will learn:

• Why COOs are the intranet team’s best friends (or they should be)
• What is guided user experience and why it boosted the engagement with the intranet so much?
• How to keep the content up to date in real time?
• How to identify the use cases for AI, and how to implement it?
• Content health dashboards – why is it crucial to have one?