We have built our chatbot, EnerfitGPT with Azure/OpenAI a while ago. However, after having done extensive research, we realized that some of the content in out platform is not as well covered or outdated. This led us to rethink our content strategy when it comes to governance and ownership. We have made a decision that content ownership belongs to the respective business units, as well as made rules that define when content expires – and what needs to be done so it doesn’t. But this is just the beginning of a larger redesign strategy.

In this presentation you will learn:

• How to audit content using surveys and statistics from the chatbot?
• How to save employees’ time?
• How to redesign the intranet from organization-focussed to user-focussed and make it more targeted and personalized?