Patrick Hiebert

Speaker

Patrick Hiebert

Country Lead DACH., LumApps

Patrick Hiebert is the Country Lead DACH at LumApps, overseeing brand development in Germany, Austria, and Switzerland. With extensive expertise in sales, strategic partnerships, and information technology, he helps companies drive their digital transformation. His focus is on optimizing internal communications and boosting employee engagement.
Leveraging his experience with collaborative solutions and intranets, he supports organizations in enhancing the employee experience—thereby improving collaboration and productivity in a sustainable way.

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Session

How to Create an Employee Experience that Matches the Customer Experience?

1 | Challenge your peers

Monday, June 30

04:30 pm - 05:30 pm

Live in Berlin

Less Details

What are some strategies and best practices for empowering employees to take ownership of delivering exceptional customer experiences, and how can these be integrated into the employee experience?
In what ways can technology and tools be leveraged to enhance the employee experience and enable employees to better understand and serve customers’ needs and preferences?
How can leadership and management teams play a pivotal role in fostering a positive employee experience that directly impacts the customer experience, and what leadership behaviors are essential for achieving this alignment?
How can we measure and quantify the impact of a positive employee experience on customer satisfaction and loyalty, and what key metrics should we track to evaluate this alignment?
What role does training and development play in ensuring that employees have the skills and knowledge needed to provide a seamless and exceptional customer experience, and how can organizations continuously improve their training programs?

Workshop

Company

LumApps

https://www2.lumapps.com/social-intranet

LLumApps is the future-ready intranet designed for businesses that want to stay ahead. It transforms the employee experience, making it more effective, intuitive, and engaging.As the most flexible, scalable, and innovative solution, LumApps enhances communication, boosts productivity, and drives growth. It works from day one and adapts to your organization to become a fully connected employee hub.Seamlessly integrating with Google Workspace and Microsoft 365, LumApps centralizes communications, HR resources, and business applications into a modern, AI-powered employee hub. With over 6 million users and customers like Ascension Health, Zapier, and Genuine Parts Company, LumApps redefines the employee experience to support business success.LumApps is recognized as a Leader in Intranets by both Gartner® and Forrester®.

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